Tracing a bad mannered freelance marketeer

June 24th, 2007

I came online today (Sunday) after a weekend hard at work (working undercover for one of the most famous department stores in London) and found people talking about me.

The only information was a name, which turned out to be incorrect or perhaps false, an email address and a couple of mobile numbers.

After looking for the address based on the name without success, I started to play around with the mobile numbers. Of course, I rang them first to test if they were still in existance. The old number was constantly engaged and the new one went unanswered.

I had explained to the client that obtaining an address from the mobile number is usually illegal due to the Data Protection Act. However the number had been published on a website which had an address as well. From that I was able to cross reference that address to my databases and came up with the guys real name and his partners contact numbers. My client was then able to have a conversation with him.

The client then said the following nice things about me;

“I was recently let down by a freelance telemarketer who ‘disappeared’ and would not reply to calls or e-mails. Whilst he had not been paid so that I was not out of money, he had my information and I did not know who he had called on behalf of my company - which meant that either I would not follow through on commitments made to them on behalf of the company or I would end up calling them again and look really bad. Salgado within minutes of getting what little data I had tracked him down via his partners online business allowing me to track him down via the website number. And all of this was on a Sunday, as well.

This was wonderful service. I was seriously annoyed at being treated in this way, and somewhat frustrated by my inability to do anything about it. I now know where he got with the campaign and can take over from there and have the satisfaction if being able to demonstrate that I take customer care and my business’ reputation very seriously.

So thank you Salgado Investigations!”
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Lisette
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